Services Et Téléchargements

1 . INTERPRETATION
a) In these General Terms & Conditions of Sale the following definitions and rules shall apply:
Company means Indelague – Indústria Eléctrica de Águeda, S.A.;
Contract means together the Quotation, Order Acknowledgment and these General Terms & Conditions of Sale;
Goods mean any item of whatever nature sold or to be sold or supplied by the Company to the Purchaser including services;
Purchaser means the person, firm or corporate body which purchases or has agreed to purchase the Goods;
Incoterm means company would use Ex-work term on dispatch only. Any different terms would require confirmation by the Company in writing.
Quotation means the Company’s priced offer to the Purchaser for Goods or services;
Order Acknowledgement means the Company’s confirmation detailing the order placed by the Purchaser with the Company.

b) Words in the singular include the plural and in the plural include the singular.

c) A reference to a law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

2 . APPLICATION OF CONDITIONS
a) These General Terms & Conditions of Sale serve as a basis for all contracts on the delivery of goods and provision of services by Indelague – Indústria Eléctrica de Águeda, S.A. and its customers (Purchaser).

b) These General Terms & Conditions of Sale shall apply to and form part of every Contract entered into by the Company to the exclusion of all other terms and conditions (including any terms which the Purchaser purports to apply under any purchase order, confirmation of order, specification or other document).

c) Each purchase order or acceptance of a Quotation for Goods by the Purchaser from the Company shall be deemed to be an offer by the Purchaser to purchase Goods subject to these conditions of sale.

d) Any Quotation is given on the basis that no Contract shall come into existence until the Company dispatches an Order Acknowledgement to the Purchaser.

3 . CONCLUSION OF CONTRACT
a) All Company‘s quotations are without obligation and subject to confirmation.

b) The contract is considered concluded if after receiving the purchase order, the Company has sent a written confirmation of order or a delivery dispatch date to the Purchaser. Upon completion of contract, changes to the order are only possible with the approval of the Company and on the condition of indemnity.

c) The Company reserves the right to accept the order within a suitable acceptance period. The confirmation of receipt does not however constitute a binding acceptance of the order.

d) The Company reserves the right to decline an order, for example upon evaluation of the Purchaser‘s creditworthiness.

e) Special Purchaser‘s instructions such as delivery requests, deadlines, discounts, or like, are considered extraneous proposals. They shall only become a component of the contract if they are expressly recognised as binding by the Company in the Order Acknowledgement.

f) Should events occur after completion of contract that make it no longer possible to fulfill the contract under the stipulated conditions or that make it entirely impossible for the Company to fulfill the contract, the Company is free to withdraw from the contract.

g) All data contained in the Company catalogue, as well as website or any other product datasheet, drawings or other documents is presented with all necessary care, however the company reserves the right to correct any obvious errors.

h) The Company reserves the right to change or withdraw their Goods from the market at any time and without notice.

4 . PRICES
a) The price of Goods shall, unless otherwise stated by the Company in writing, be the prices stated on the current Price List of the Company at the time of dispatch of the Goods (or instalment of the Goods if the Goods are to be delivered in instalments).

b) Unless otherwise expressly stated to be firm for a period, the Company’s prices are subject to variation to take account of variations in wages, materials and other costs. The Company accordingly reserves the right to adjust the price without notice by the amount of any increase or decrease in such costs after the price is quoted.

c) All prices are exclusive of any value added Tax and all costs or charges in relation to loading, unloading, carriage, installation and/or insurance unless the same is otherwise stated elsewhere in the Contract, all of which amounts the Purchaser shall pay to the Company in addition to the price of the Goods.

d) Unless otherwise agreed in writing previously, between the Company and the Purchaser, the prices provided by the Company in the quotations sent to the Purchaser, will be based on the Incoterm Ex-Works. Any different terms would require confirmation by the Company in writing.

5 .PAYMENT
a) Unless otherwise agreed in writing, payments shall be provided in accordance with the General Terms & Conditions of Sale in the stipulated currency (generally EUR) without any deduction and in advance. The Company may agree not to enforce this provision for an agreed period of time from the date of delivery.

b) Unless otherwise agreed in writing previously, the Contract doesn’t provide delivery in instalments, each instalment shall be considered as a separate Contract. If instalments payments are agreed, the failure to pay the instalments or even one instalment will mean that the Purchaser will lose the benefit of paying in instalments and the Company will have the right to immediately request the remaining balance payment.

c) No payment shall be deemed to have been received until the Company has received cleared funds.

d) Without prejudice to any other rights it may have, the Company is entitled to charge default interest at 8% above the applicable European Central Bank Euribor 3-months interest rate on overdue payments from the due date for payment until payment is made. If the Company has exercised its discretion under Condition 5 (b) above, then it may waive its right to interest for the same period as referred to in Condition 5 (b).

e) Additionally and without prejudice to its other rights, the Company shall be entitled to recover all direct expenses reasonably incurred by the Company in collecting or attempting to collect any outstanding payments from the Purchaser.

 f) The Purchaser shall make all payments due under the Contract in full without deduction whether by way of set off, counterclaim, discount, abatement or otherwise unless the Purchaser has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Purchaser. The Purchaser is not entitled to retain or offset payment because of warranty claims or other counterclaims.

g) If the Purchaser fails to make any payment when due in accordance with these General Terms & Conditions of Sale, the Company reserves the right in its absolute discretion and without prejudice to any of its other rights or remedies, to suspend all further deliveries until such payment has been made in full, or at the Company’s option, to cancel the balance of the order. In either case, the Company shall hold the Purchaser liable for costs incurred in respect of Goods which are in the course of manufacture or ready for dispatch. Price discounts of new invoices are unacceptable if older and outstanding invoices exist.

h) The products indicated in Quotations will be supplied to the Purchaser by the Company with a “retention of title”. In this case the title of the Products will pass to the Purchaser only when full payment of the Quotation is made, while any possible risk of losing the Products will be the responsibility of the Purchaser from the time of delivery of the Products by the Company even to the carrier in accordance with the agreed INCOTERMS.

6 . INDEMNITY OF THE PURCHASER
The Purchaser shall indemnify the Company in respect of any loss, cost or expense incurred by the Company as a result, directly or indirectly, of the Purchaser’s instructions or lack of instructions or through any failure or delay whatsoever in taking delivery or through any other act, neglect or fault on the part of the Purchaser, its servants, agents or employees.

7 . CREDIT
Any Contract shall be subject to the Company being satisfied as to the Purchaser’s credit references and credit status from which the Company may (in its absolute discretion), having informed the Purchaser that the Goods are ready for dispatch, refrain from delivering the Goods until such time as the Purchaser tenders payment for the Goods in cleared funds to the Company together with any outstanding amounts which may be due to the Company on any account held by the Purchaser or a person, firm or company associated with the Purchaser whatsoever.

8 . PACKING
Where it is necessary to dispatch Goods in crates, cases, special pallets, or other such packing different from the one used by the Company as standard, resulting from a specific demand from the Purchaser, a charge may be made for this.

9 . DELIVERY
a) Where the value of any order exceeds a previously agreed value in writing between the Company and the Purchaser, the cost of delivery of the Goods to the Purchaser’s premises will be included in the price of the Goods, and will be assumed by the Company. For orders whose value is inferior to that previous agreed value, all delivery will be at the Incoterm mentioned as standard in this contact (Ex-Works).

b) Unless agreed in writing by the Company, all times and dates of delivery of the Goods are given in good faith but are approximate only and shall not be of the essence.

c) All times and dates for delivery shall be calculated from the date of acceptance by the Company of the purchase order of the Purchaser, or from the date of receipt by the Company from the Purchaser of all information, instructions and drawings as shall be necessary to enable the Company to carry out the purchase order, whichever shall be the later.

d) Unless otherwise stated in writing, the Company shall be entitled to make earlier and/or partial delivery and invoice of the Goods.

e) Subject to the other provisions of these General Terms & Conditions of Sale the Company shall not be liable for any direct, indirect or consequential loss (all four of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor shall any delay entitle the Purchaser to terminate or rescind the Contract unless such delay exceeds 60 days.

f) No delivery is made unless agreed in writing with the Company regarding tailgate truck. All expenses are to be bore by the Purchaser.

g) If no different address is required to deliver the goods, the address that will be considered is the address of the registered office of the Purchaser. If delivery is required in different address after dialling transport additional costs may be charged.

10 .NON DELIVERY OR DAMAGE IN TRANSIT
a) The Company is not responsible for missing products or damaged products that was detectable during the first inspection, if the missing or damage product is not listed on the International Cargo Certificate (CMR) or other obligatory document of acceptance.

b) When the price quoted includes delivery, the Company shall repair or replace free of charge, Goods damaged in transit or not delivered in accordance with the Order Acknowledgement, provided that the Company is given written notification (eg. CMR) of such damage or non-delivery within such time (being not more than 1 working day), as will enable the Company to comply with the carrier’s conditions of carriage as affecting loss or damage in transit.

c) The Purchaser is obliged to inspect each and every product and confirm in writing any damaged product or packaging and list them on the International Cargo Certificate (CMR) or other obligatory document of acceptance, which must show the serial number of the delivery note, identification of the Purchaser, the type and quantity of the delivered goods, the date and place of delivery. The parties agree that confirmation of delivery of the goods is a required condition for fulfilment of all Purchaser’s obligations or, where delivery is made by the Company’s own transport, within 2 working days after receipt of the Goods.

d) Notwithstanding the above undertaking, the Company will only consider claims for alleged shortage if they are received within 2 working days of the receipt of Goods by the Purchaser, together with sufficient information to enable the Company properly to identify the shortage including the Order Acknowledgment number, case number and condition of the case.

e) Any liability for non-delivery of the Goods or damage in transit of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

f) If the Purchaser fails to give notice in accordance with Condition 10(c) the items delivered shall be deemed to be in all respects in accordance with the Contract and the Purchaser shall be bound to accept and pay for the same accordingly and all claims in respect of non-delivery, loss, damage, defect or non-compliance (save as set out in Condition 16) shall be wholly rejected.

11 . VARIATIONS
a) The Company shall be under no obligation to alter or vary any part of the Contract or any work connected there in. Any alteration to or amendment or other variation of the specification, including any increase or decrease in the quantity of the Goods or any alteration to any drawing or to the quality performance, weight or measurements of any Goods or any alteration or variation of advised delivery schedules, shall, if requested by the Purchaser, be subject to the agreement of the Company with such alteration or addition to the price and to delivery dates or schedules as may be required by the Company and shall not be binding upon the Company unless and until accepted by the Company in writing.

b) In the event of any variation or suspension of the work at the Purchaser’s instructions or lack of instructions, the Company shall be entitled to adjust the contract price to reflect any additional costs incurred, and to adjust delivery dates or schedules.

12 . STORAGE
If the Company does not receive forwarding instructions sufficient to enable it to dispatch the Goods within fourteen days after notification that the Goods are ready for delivery or that they have been tested under Condition 14, risk in the Goods shall pass to the Purchaser (including all loss or damage caused by the Company’s negligence) and the Purchaser shall thereupon take delivery or arrange for storage. If the Purchaser does not take delivery or arrange for storage, the Company shall be entitled to invoice the Purchaser and be paid for the Goods as though the Goods had been duly delivered in accordance with the Contract and the Company may arrange storage either at the Company’s own works or elsewhere on the Purchaser’s behalf and all charges incurred by the Company as a result of such delay including storage and insurance, shall be payable by the Purchaser.

13 . PERFORMANCE
a) Any data, technical information or performance figures provided by the Company are based on tests performed under standard testing conditions at the Company’s premises or at an independent laboratory. They are believed to be accurate but cannot be guaranteed under different conditions.

b) The light output, current, luminaire input and optical values have a maximum deviation of +/- 10% from nominal. The failure of one LED light point do not compromises the total performance of the luminaire and therefore will not be accepted as reason for claim.

c) LED components are, as a result of innovation, currently subject to fast rate of changes. The Company therefor reserves the right to change components of light, fitted with LED’s as part of additional or replacement delivery.

14 .INSPECTION & TESTS
a) The Company’s products are carefully inspected and manufactured complying with the safety rules provided for by the European Union legislation and are consequently CE marked.

b) If tests other than those specified or tests in the presence of the Purchaser or its representatives are required, the Purchaser will be responsible for the costs of such additional tests. In the event of any delay on the Purchaser’s part in attending tests after the Purchaser has received seven days’ notice that the Company is ready to perform the tests, the tests will proceed in the Purchaser’s absence and the Purchaser accordingly hereby agrees to accept and pay for such tests as if they had been performed in the Purchaser’s presence.

15 . DESCRIPTIVE MATTER & ILLUSTRATIONS
a) All descriptions and illustrations and particulars of weights and dimensions issued by the Company in catalogues, price lists, advertising matter and forwarding specifications are by way of general description and approximate only and shall not form part of any contract or give rise to any liability on the part of the Company.

b) It is the policy of the Company to endeavor to develop and improve its products and accordingly the Company reserves the right to change all specifications without prior notification or public announcement pursuant to such policy.

16 . WARRANTY
The Company provides a manufacturer warranty for its products in accordance with the scope set out in the appendix to these general terms and conditions (MANUFACTURER WARRANTY CONDITIONS). Lighting control systems are excluded from this, the statutory warranty periods shall be applied.

17 . WARRANTY CLAIM
Before making a claim, the Purchaser is obliged to carefully check if defects are applicable for warranty claim as stated in the General Terms & Conditions of Sale.

a) Warranty claims must be made by the Purchaser to the Company Sales Department within 30 days of detection of the defect and the Purchaser should make no further use of the goods.

b) To proceed with the claim the Purchaser is obliged to fill in the “Complain Report”[CIR002], describing precisely the defect and how it presents itself, specifying at least the following information:

1. Identification and quantities of the product failed (with OF serial numbers, lying on the product label);
2. Copy of invoice and installation date;
3. Detailed problem description and photographic evidence;
4. The application, the amount of operating hours and the switching cycles.

Additional information may be requested if necessary.

c) Defect materials have to be returned to the Company in the original packaging, complete with all components and accessories within 30 days maximum and will become property of the Company after replacement. All delivery costs are to be bore by the Purchaser.

1. In the case of defects which would have been reasonably apparent to the Purchaser on reasonable examination of the Goods on delivery, the Purchaser shall notify the Company of the defects in writing within 1 working day of delivery;
2. The Purchaser is obliged to inspect each and every product and confirm in writing any damage product or packaging and list them on the International Cargo Certificate (CMR) or other obligatory document of acceptance, which must show the serial number of the delivery note, identification of the Purchaser, the type and quantity of the delivered goods, the date and place of delivery. The parties agree that confirmation of delivery of the goods is a required condition for fulfilment of all Purchaser’s obligations or, where delivery is made by the Company’s own transport, within 1 working day after receipt of the Goods.

d) If a product covered by the Company warranty is returned in compliance with this General Terms & Conditions of Sale, the product will be repaired or replaced with no charge or the Company will refund the Purchaser. In the case of replacement, the Company reserves the right of deviation from the original product due to technological progress (LED colour, Lumen output, etc) or in design and characteristics (size, etc) of the product due to a change in the product. In some cases, the Company can agree with the Purchaser that the Purchaser will ensure the dismantling and assembly of the product at the expenses of the Company, while those costs must be agreed in advance in writing by the Company, based on the price calculation offered by the Purchaser.

e) Products returned unduly by the Purchaser to the Company must be collected at Purchaser expenses within a period no longer than two weeks. After expiration of the term the products will be destroyed/recycled.

18. LIMITATION OF LIABILITY
a) Subject to mandatory provisions of law, the Company’s liability towards the Purchaser is limited to its goods and services under this agreement if evidence is provided of its malicious intent or gross negligence. Liability for slight negligence, the compensation of resulting damages and financial losses, indirect or consequential damages, unrealised savings, interest losses and for damages from third-party claims against the client are excluded to the extent permitted by law.

b) In case the Company is liable for damage, this liability is limited to the maximum amount paid by the insurer to the Company, or at least to the maximum of the invoiced amount, or at least to the part of the invoice to which the liability relates.

c) In the event of non-compliance with any conditions for installation, operational set-up and use or of violation of regulatory or official conditions of approval, any compensation for damages is excluded to the extent permitted by law.

19. RETURN OF GOODS
If the Purchaser want to return goods supplied by the Company, the Purchaser is obliged to carefully check if the goods are in condition of return.

a) The request for Return of Goods must be made by the Purchaser to the Company Sales Department, exclusively upon the condition that:

1. Products are within warranty period, as stated in Condition 16.2 .
2. Products are standard from the Company portfolio as shown on the Company website. Special products or products produced or modified according to the individual order/request of a Purchaser will not be accepted.
3. Product still active on the Company portfolio. Discontinued products will not be accepted.

b) To proceed with the Return of Goods the Purchaser is obliged to fill in the “Return of Goods Report”[CIC005], specifying at least the following information:

1. Identification and quantities of the product;
2. Copy of invoice;
3. Cause of return.

Additional information may be requested if necessary.

c) To be accepted the product has to be brand new (without use), in the original packaging, complete with all components and accessories. All delivery costs are to be bore by the Purchaser.

d) If a product returned is in compliance with this General Terms & Conditions of Sale, the product will be accepted upon previous agreement in writing between the Company and the Purchaser, based on a % depreciation of the product value.

e)Products returned unduly or no compliant with this Condition 19 by the Purchaser to the Company must be collected at Purchaser expenses within a period no longer than two weeks. After expiration of the term the products will be destroyed/recycled.

Under no circumstances may goods supplied against a firm purchase order be returned without the Purchaser must have first applied for and obtained the written consent of the Company. A handling charge may be deducted from any credit allowed by the Company where it is established that the returned Goods were not according to this General Terms & Conditions of Sale.

20 . REPAIR OF GOODS
a) If the Purchaser want to Repair Goods supplied by the Company, the Purchaser must have to send a request for Repair of Goods to the Company Sales Department, exclusively upon the condition that:

1. Products are within warranty period, as stated in Condition 16.2 .
2. Products are standard from the Company portfolio as shown on the Company website. Special products or products produced or modified according to the individual order/request of a Purchaser will not be accepted.
3. Product still active on the Company portfolio. Discontinued products will not be accepted.

b) To proceed with the Repair of Goods the Purchaser is obliged to fill in the “Repair of Goods Report”[CIC002], specifying at least the following information:

1. Identification and quantities of the product;
2. Copy of invoice;
3. Cause of repair;

Additional information may be requested if necessary.

c) The products should be sent to the Company and all delivery costs are to be bore by the Purchaser. After analyzing the product, the Company Sales Department will send a price offer to the Purchaser, which has to be accepted in writing by the Purchaser, in order to proceed with the Repair of Goods.

1. In case of non-acceptance of the price offer, the Goods will be placed at Purchaser disposal on the Company warehouse, for a period no longer than two weeks. After expiration of the term, the products will be destroyed/recycled.

d) Products returned unduly or no compliant with this Condition 20 by the Purchaser to the Company must be collected at Purchaser expenses within a period no longer than two weeks. After expiration of the term the products will be destroyed/recycled.

Under no circumstances should Products supplied under a confirmed order be sent to the Company in order to proceed with a Repair, without the Company having acknowledged and accepted it in writing.A handling charge may be invoiced to the Purchaser by the Company where it is established that the Goods were not previously accepted for Repair by the Company.

21 .INTELLECTUAL PROPERTY AND COPYRIGHT
a) The Purchaser will indemnify the Company against all damages, penalties, costs, losses and expenses suffered by the Company for which it may become liable in respect of the infringement of any intellectual property including (but without limitation) any patent, copyright, registered design, trade mark, trade name or know-how arising out of the Company’s manufacture of goods in accordance with any specification design drawings or other data supplied by the Purchaser or its servants or agents.

b) Sales information, offers and project documents as well as performance documents such as lighting design plans, product drawings, designs, sketches, and other technical documents as well as samples, catalogues, brochures, illustrations and the like always remain the intellectual property of the Company and are subject to the applicable legal requirements as regards copying, reproduction, competition, etc. The Company is entitled to ask to return documents at any time, and they shall be returned. Any processing, copying, circulation and/or public reproduction other than for private use shall be deemed illegal and prohibited.

22 . FORCE MAJEURE AND OTHER CIRCUMSTANCES
The Company shall be entitled without liability on its part and without prejudice to its other rights, to terminate the contract or any unfulfilled part thereof, or at its discretion suspend or make partial deliveries or extend the time or times for delivery, if the manufacture of the Goods by the Company or the Company’s suppliers, or the delivery of the Goods or the performance by the Company of any of its obligations under the Contract is hindered or delayed whether directly or indirectly due to circumstances beyond the reasonable control of the Company including, without limitation, the Purchaser failing to furnish necessary instructions or information, war or other hostilities, acts of terrorism, civil commotion, fire, explosion, flood, epidemic, acts of God, government action or legislation, interruption of transport, strike, lock out or other form of industrial action (including, without limitation, labour disputes with the Company’s or any subcontractor’s employees), accidents or stoppages to works, shortage of labour, materials, equipment, fuel or power, breakdown of machinery, whether or not such cause exists at the date of the order provided that, if the event in question continues for a continuous period in excess of 180 days, the Purchaser shall be entitled to give notice in writing to the Company to terminate the Contract.

23. PASSING OF PROPERTY AND RISK
a) From the time of delivery, the Goods shall be at the Purchaser’s risk who shall be solely responsible for their custody and maintenance but, unless otherwise expressly agreed in writing, the Goods shall remain the Company’s property until all payments to be made by the Purchaser under the Contract and all other sums which are due or become due to the Company from the Purchaser on any account have been made in full (in cash or cleared funds) and unconditionally. Whilst the Company’s ownership continues the Purchaser shall keep the Goods labelled as belonging to the Company and separately identifiable from all other goods in its possession as bailiff for the Company.

b) Without prejudice to the equitable rules as to tracing, in the event of failure to pay the price in accordance with the Contract or the insolvency or similar of the Purchaser as defined below in Condition 24 the Company shall have the power to enter any premises where the Goods are or may be stored to inspect or, where the Purchaser’s right to possession has terminated, to recover and re-sell the Goods, such power being additional to (and not in substitution for) any other power of sale arising by operation of law or implication or otherwise.

c) Pending payment of the full purchase price of the Goods the Purchaser shall at all times keep the Goods comprehensively insured against loss or damage by accident, fire, theft and other risks usually covered by insurance in the type of business carried on by the Purchaser in an amount at least equal to the balance of the price for the same from time to time remaining outstanding. On request the Purchaser shall produce the policy of the insurance to the Company.

d) To enable the Company to recover the Goods in accordance with Condition 23(b) the Purchaser grants to the Company, its agents and employees an irrevocable license at any time to enter upon any premises in the ownership, possession or control of the Purchaser to recover the Goods.

e) If the Contract is terminated by the Company in accordance with Condition 24, the Company’s rights contained in this Condition 23 shall remain in effect.

24 . INSOLVENCY OF THE PURCHASER
a) This Condition applies if:

1. The Purchaser becomes insolvent or makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or a firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or:
2. An encumbrance takes possession, or a receiver or administrative receiver is appointed, of any of the property or assets of the Purchaser; or
3. The Purchaser ceases, or threatens to cease, to carry on business; or
4. The Company reasonably suspects that any of the events mentioned above is about to occur in relation to the Purchaser and notifies the Purchaser accordingly.

b) If this Clause applies, then without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without liability to the Purchaser, and if the Goods have been delivered but not paid for, the price shall become immediately due and payable not withstanding any previous agreement or arrangement to the contrary.

25 . ARBITRATION
In the event one or more of the provisions in these Conditions are considered to be invalid or ineffective by a Court in relation to future legal or administrative action the other provisions will remain effective and those considered invalid or ineffective will be replaced with provisions that reflect the original intent of the Parties, to the extent permitted by law. If any question, dispute or difference whatsoever shall arise between the Purchaser and the Company upon or in relation to or in connection with the Contract, either party may give the other notice in writing of the existence of such question, dispute or difference, and the same shall be referred to the arbitration of a person to be mutually agreed upon. A submission to arbitration under this Condition 25 shall be deemed to be a submission to a sole arbitrator pursuant to any statutory modification or re-enactment thereof.

26. GENERAL
a) Only the Portuguese version of the General Terms & Conditions of Sale is binding. Other translated versions, are for convenience only. In case of discrepancies between the Portuguese version and other translated versions of these General Terms & Conditions of Sale, the Portuguese version prevails.

b) The Contract shall be governed by Portuguese Law and the parties submit to the non-exclusive jurisdiction of the any Courts within the EU.

c) If any provision of this Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent that such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

d) The parties to the Contract do not intend that any term of the Contract shall be enforceable by the virtue of the Contracts by any person that is not a party to it.

e) The Contract constitutes the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between the Company and the Purchaser relating to the subject matter of this agreement save that nothing in this Condition 26 shall limit or exclude any liability for fraud or fraudulent misrepresentation.

f) Directive 2012/19/UE Company governed by directive 2012/19/UE, responsibility for recovery and recycling at the end of product’s service life is transferred to the end Client/Holder.

Find out how your personal data is collected, processed and used and how you can access all the details.

1 . Personal data
What is personal data?
Personal Data is any information, of any nature and on any format (ex: sound or image), relating to an identified or identifiable singular natural person.
It’s considered as identifiable the person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an electronic identifier or other elements that allow the identification of that singular natural person.

Who are the owners of personal data?
The Client or User, a singular natural person, to whom the data relates and who has used INDELAGUE GROUP’s (INDELAGUE and ROXO Lighting) services or products. The Client will be the person who celebrates the contract with INDELAGUE GROUP (INDELAGUE or ROXO Lighting) and the User is the person who uses the services or products of INDELAGUE GROUP, but who may be or may not be the Client. For example:

– In the business segment, the contract with INDELAGUE GROUP is in the company’s name but the Users are the clients or employees of that company;

– In the private segment, a Client will be able to purchase various services, with each person in the household who’s benefiting from the services or products, being considered a User.

In this regard, INDELAGUE GROUP informs that it also protects personal data and respects the rights of clients and users.

What categories of personal data do we process?
The categories of data we process are the following:

Identification and contact details and other identification data
Civil or fiscal/tax identification numbers, payment details, billing/installation address, telephone contact or email address; date of birth, gender

Service
Products and services acquired or subscribed

Profile and interests
Interest in INDELAGUE GROUP’s products or services, Newsletter, social networks, or other preferences and interests.

2 .Treatment of personal data
Who is responsible for the processing of your personal data?
The responsible for collecting and processing of your personal data will be the INDELAGUE GROUP company that provides you with the service or supplies you the product and that in this context decides what data is collected, the means of treatment and purposes for which the data are used.

The Data Protection Officer
INDELAGUE GROUP also has a Data Protection Officer (DPO), who:

1. Monitors the compliance of data processing with applicable norms;
2. It’s a point of contact with the client or user for the clarification of questions regarding the processing of their data by INDELAGUE GROUP;
3. Cooperates with the supervising authority;
4. Provides information and advises the controller or the subcontractor on their privacy and data protection obligations.

How can I contact the Data Protection Officer?
You can contact the DPO at the following addresses:

By letter/mail:  Data Protection Officer (DPO)  INDELAGUE – INDÚSTRIA ELÉCTRICA DE ÁGUEDA, S.A. – Rua da mina 465, Covão, Zona Industrial EN1 Norte, 3750-792 Trofa, ÁGUEDA PORTUGAL

By Email:  dpo@indelague.pt

3 . Basis for the processing of personal data

On what basis can we process your personal data?
These are the circumstances in which we process your personal data:

Consent
When you have your express consent – in writing, orally or through the validation of an option – and prior and if that consent is free, informed, specific and unambiguous. Examples are your consent for INDELAGUE GROUP to analyze the use of services and consumption profile and make recommendations or send marketing messages, to use your identification data or use of services, so to send INDELAGUE GROUP marketing messages.

or

Contract execution and pre-contractual diligences
When the processing of personal data is necessary for the celebration, execution and management of the contract celebrated with the INDELAGUE GROUP companies, such as for the preparation of a service proposal or information on the installation address, for the supply of communication services, for the contacts, information and orders management, for the billing, collection and payments management;

or

Compliance with legal obligation
When the processing of personal data is necessary to comply with a legal obligation to which the INDELAGUE GROUP companies are subjected, such as the communication of identification data or traffic data to police authorities, judicial, fiscal or regulatory entities or of location data so to provide emergency services;

or

Legitimate interest
When the processing of personal data corresponds to a legitimate interest of the INDELAGUE GROUP companies or third parties, such as, for example, the processing of data for, improvement of quality of service, detection of fraud and protection of revenue and when our reasons for its use should prevail over your data protection rights;

4 .Purposes and data processing period
How long do we process your Personal Data?

Your personal data are processed by INDELAGUE GROUP only for the period of time necessary for the accomplishment of the defined purpose or, depending on what is applicable, until you exercise your right of opposition right, right to be forgotten or withdraw your consent.
After the respective conservation period has elapsed, INDELAGUE GROUP will delete or anonymize the data whenever they should not be kept for a different purpose that may exist.

For what purposes do we process your Personal Data?

Marketing and Sales
– Marketing or sales of new products or services;
– Analysis of consumption profiles;
– Adaptation and development of new products or services.

Customer Management and Service Delivery
– Management of contacts, information or requests;
– Management of installation, activation or shutdowns;
– Management of complaints or breakdowns;
– Management of billing, collection and payments;
– Consumption analysis;

Accounting, Tax and Administrative Management
– Accounting, billing;
– Commission management;
– Tax information, including sending information to the tax authority;

Litigation Management
– Judicial and extrajudicial debt collection;
– Management of other conflicts;

Fraud detection, revenue protection and auditing
– Detection of fraud and illicit practices;
– Revenue protection and control;
– Credit risk management;
– Internal audit and investigation;

Network and systems management
Support and improvement of networks and applications that support the Monitoring service, improvement and support of the service

Compliance with legal obligations
– Track call locations to emergency services;
– Judicial requests for interception of communications;
– Investigation, detection and prosecution of serious crimes;
– Response to judicial, regulatory and supervising entities;

Control of information security
– Access management, logs;
– Backup management;
– Management of security incidentes.

Control of physical security
Video surveillance in facilities, namely Offices and Factory

What are the deadlines for processing and retaining personal data?
INDELAGUE GROUP processes and preserves your personal data according to the purposes for which they are processed.

There are cases where the law requires the processing and retention of data for a minimum period of time, namely: for one year, traffic and location data for the purposes of investigation, detection and prosecution of serious crimes or for 10 years the necessary data for information to the Tax Authority for accounting or tax purposes.
But, whenever there is no specific legal obligation, then the data will only be processed for the period necessary to fulfil the purposes that motivated its collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD (National Commission for Data Protection).
Thus, INDELAGUE GROUP will process and maintain your personal data for the period in which it maintains a contractual relationship with you.
However, the traffic data necessary for billing, for example, the destination and origin numbers of calls made, date/time of communication, duration of communication, IP address and Mac address, will only be kept for a maximum period of 6 months since the data is generated.
With regard to the video surveillance of its facilities, INDELAGUE GROUP will only keep the recordings of images and respective personal data for a maximum period of 30 days.
INDELAGUE GROUP may keep other personal data for periods longer than the duration of the contractual relationship, either based on your consent, or to ensure rights or duties related to the contract, or because it has legitimate interests that underlie it, but always for the period strictly necessary for the achievement of the respective purposes and in accordance with the guidelines and decisions of the CNPD (National Commission for Data Protection).
Examples are contact for marketing and sales purposes, preservation of data within the scope of invoice complaint processes, exercise of warranty rights, return of equipment after customer disconnection or legal proceedings, in the latter case for the period in which they were pending.

5 . Collection of personal data
How do we collect your personal data?

We collect personal data with your consent when you purchase products or services from INDELAGUE GROUP, when you download or use INDELAGUE GROUP products, services and applications or when you participate in market studies.

The collection can be done orally, in writing or through the website of INDELAGUE GROUP.

But your personal information may also be collected from publicly accessible sources or other sources.

How is your personal data indirectly collected?
In order for you to better understand this indirect data collection, we indicate the following cases:

Database Shared between electronic communications operators for contracting purposes
If you have outstanding invoices worth more than 20% of the national minimum wage, your data may be included in a debtor list. But before including your data in the list, INDELAGUE GROUP will notify you so that, within 5 days, the outstanding amount is paid and it’s proven that the debt does not exist or that it is not due. Also, in case you have a debt payment agreement, if you justify the non-payment of invoices with the operator not complying with the contract, or, if you have complained about the invoiced amount or proven that you do not owe the amount charged, you will not be able to be a part of this database. This list is shared between the participating communications operators and the INDELAGUE GROUP may use this list before taking a decision on contracting services with customers.

Other relevant information on credit risk or on identification and contact details for collection management, fraud detection and revenue protection
INDELAGUE GROUP may collect personal data from private entities that maintain relevant information on the credit of personal data holders, provided that these bases comply with the applicable data protection rules. INDELAGUE GROUP may also access, collect or confirm personal data on websites of the Public Administration and private entities, namely, to confirm the accuracy of your identification and contact data.

6.Data protection rights
What are your rights?

See below for your rights and the details of what is safeguarded in each one.

Right of access
Right to obtain confirmation on which of your personal data is being processed and information about them, such as, the purposes of the processing, the retention periods, among others. Right to see/hear or obtain a copy, for example, of invoices, written agreements or calls in which you are involved and which are recorded.

Right of rectification
Right to request rectification of your personal data that are inaccurate or request that incomplete personal data be completed, such as address, VAT number, email, telephone contacts, or others.

Right to data erasure or „right to be forgotten“
Right to have your personal data erased, as long as there are no valid grounds for its conservation, such as in cases where INDELAGUE GROUP has to keep the data in order to comply with a legal obligation of preservation for investigation, detection and prosecution of crimes or because a court case is in progress.

Right to withdraw consent or right to object
Right to oppose or withdraw your consent at any time to data processing, for example in the case of data processing for marketing purposes, provided that there are no legitimate interests that prevail over your interests, rights and freedoms, such as defending a right in a judicial process.

Right of limitation
Right to request limitation of the processing of your personal data, in the form of:

1. Suspension of processing
2. Limiting the scope of processing to certain categories of data or processing purposes.

Automated profile and decisions
INDELAGUE GROUP can profile its customers based, for example, on their preferences, personal interests, service use, location, etc., in order to provide services, increase the quality and experience of products and services, adjust marketing communications, etc., provided that such treatment is necessary for the celebration or execution of the contract between the holder and INDELAGUE GROUP, thus, being based on the holder’s consent.
When the processing of personal data, including the processing for the definition of profiles, is exclusively automatic (without human intervention) and may produce effects in your legal sphere or significantly affect you, you will have the right not to be subjected to any decision based on this automatic treatment, except for the exceptions provided for in the law and you will have the right for INDELAGUE GROUP to take appropriate measures to safeguard your rights and freedoms and legitimate interests, including the right for human intervention in the decision-making by INDELAGUE GROUP, the right to express your point of view or contest the decision taken on the basis of the automated processing of personal data.

Right to complain
Right to file a complaint with the supervisory authority, the CNPD, in addition to the company or the DPO.

How can you exercise your rights?
The exercise of rights is free of charge, unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be charged taking into account the costs. Information must be provided in writing but, if requested, may be provided orally. In this case, INDELAGUE GROUP must verify your identity by means other than orally.

The response to requests must be provided within a maximum period of 30 days, unless it is a particularly complex request.

Exercise your rights through the following addresses:

INDELAGUE – INDÚSTRIA ELÉCTRICA DE ÁGUEDA, S.A.
Address: Rua da mina 465, Covão, Industrial Zone EN1 North, 3750-792 Trofa, ÁGUEDA PORTUGAL
Mail: dpo@indelague.pt
Telephone: +351 234 612 310

7 . Transmission of personal data
Under what circumstances is your personal data communicated to other entities, subcontractors or third parties?
Your data may be transmitted to subcontractors so that they can be processed in the name and on the behalf of the INDELAGUE GROUP. In this case, INDELAGUE GROUP will take the necessary contractual measures to ensure that the subcontractors respect and protect the holder’s personal data.
The data may also be transmitted to third parties – entities other than INDELAGUE GROUP or subcontractors, companies with which INDELAGUE GROUP develops partnerships, if the holder has consented – or entities to which the data must be communicated by law, as the tax authority.

8 . Protection of personal data
How does INDELAGUE GROUP protect your personal data?
INDELAGUE GROUP has implemented the appropriate, necessary and sufficient logical, physical, organizational and security measures to protect your personal data against destruction, loss, alteration, dissemination, unauthorized access or any other form of accidental or unlawful processing.

The INDELAGUE GROUP has implemented:
-Logical security requirements and measures, such as the use of firewalls and intrusion detection programs in its systems, the existence of a strict policy on access to systems and information and the recording of actions carried out by the employees of INDELAGUE GROUP on personal data of clients or users (logging);

-Physical security measures, including strict control of access to the physical facilities of INDELAGUE GROUP, by employees, partners and visitors, as well as very restricted and permanently monitored access to the essential technological infrastructures of INDELAGUE GROUP;

-Means of data protection from conception („privacy by design“), and by using technical means such as mask, encryption, pseudonymisation and anonymisation of personal data, and also a set of preventive measures favourable to privacy („privacy by default”);

-Scrutiny, auditing and control mechanisms to ensure compliance with security and privacy policies;

-An information and training program for INDELAGUE GROUP employees and partners;

-Access rules to certain products or services for Clients or Users, such as the introduction of a password, in order to reinforce the control and security mechanisms.

9.Useful advice for the protection of your data
INDELAGUE GROUP and third party websites
Regarding the use and processing of personal data from INDELAGUE GROUP websites, be sure to consult the rules on the use of cookies on the respective websites.

The INDELAGUE GROUP websites, products or applications may contain links to third parties websites, products or services, which have no relationship with INDELAGUE GROUP or which are not covered by this Privacy Policy.

The collection or processing of personal data requested by these third parties is your sole responsibility, and INDELAGUE GROUP cannot be held responsible, under any circumstances, for the content, accuracy, truthfulness or legitimacy of these websites or for the misuse of the data collected or processed through them.

We alert INDELAGUE GROUP’s Clients and Users to this fact and to the need of, before using the websites, products or applications, reading and accepting the rules related to the processing of personal data defined by these third parties.

Other advice
INDELAGUE GROUP advises prudence in the exposure of your personal data and in the circulation of this data over the internet, acts that are the client’s full responsibility, since this data is not fully protected against possible violations, the adoption of complementary security measures, including the maintenance of equipment (PCs, tablets or mobile phones) and programs duly updated and configured with firewalls and protection against malicious software (example: antivirus), not browsing websites with dubious reputation or for which you do not have proper authenticity guarantees, the physical protection of your equipment and avoid placing access credentials on publicly accessible computers (example: cybercafés, hotels, etc.) and the use of strong passwords that are differentiated according to each service or website.

Tuya Inc., ses sociétés affiliées et filiales (« nous », « notre », « Tuya ») s’engagent à protéger votre vie privée. La présente déclaration de confidentialité (la « Déclaration ») décrit nos pratiques relatives à la confidentialité des informations concernant les données personnelles que nous traitons dans votre utilisation individuelle des services, produits et applications mobile reliées (collectivement les « Produits »)
• Application mobile Tuya Smart
• Application mobile Smart Life

Dans cette notice de confidentialité, « Données personnelles » désigne des informations qui peuvent être utilisées pour identifier un individu, soit à partir de cette seule information, soit en combinant cette information et d’autres informations auxquelles nous avons accès concernant cet individu. « Dispositifs intelligents » réfère à ces dispositifs informatiques non standards produits ou fabriqués par des fabricants de matériel, avec une interface homme-machine et la capacité de transmettre des données, qui se connectent sans fil à un réseau, notamment les appareils intelligents domestiques, les dispositifs portables intelligents, les dispositifs de nettoyage de l’air intelligents, etc. « Applications » réfère à ces applications mobiles développées par Tuya qui fournissent aux utilisateurs finaux un contrôle à distance des dispositifs intelligents et possédant la capacité de se connecter à la plateforme Tuya IoT.
Pour les applications mobiles d’autres marques s’appuyant sur Tuya, nos Clients contrôlent toutes les Données personnelles collectées via nos Produits. Nous collectons les informations en suivant les directives de nos Clients et le traitement de ces données sera limité au but de fournir le service pour lequel nos Clients nous ont engagés. Si vous êtes client de l’un de nos Clients et ne désirez plus être contacté par l’un de nos Clients qui utilise notre service, veuillez contacter le Client avec lequel vous interagissez directement.

Quelles Données personnelles collectons-nous ?
Afin de vous fournir nos services, nous vous demandons de fournir les données personnelles nécessaires qui sont requises pour fournir ces services. Si vous ne nous fournissez pas vos données personnelles, il se peut que nous ne soyons pas en mesure de vous fournir les produits ou services.
• Informations que vous nous fournissez volontairement
◦ Données de compte ou de profil : Lorsque vous enregistrez un compte chez nous, nous pouvons recueillir vos renseignements de contact, tels que votre adresse, vos numéros de téléphone et votre nom d’utilisateur. Pendant votre interaction avec nos Produits, nous pouvons collecter votre surnom, image de profil, code pays, préférence de langue ou informations de fuseau horaire dans votre compte.
◦ Commentaires : Lorsque vous utilisez les fonctions de commentaires et de suggestion dans nos Produits, nous collectons votre adresse e-mail, votre numéro de téléphone et le contenu de vos commentaires pour traiter vos problèmes et résoudre sans délai les défaillances de périphériques.

• Informations que nous collectons automatiquement
◦ Informations sur le périphérique : Lorsque vous interagissez avec notre Produit, nous collectons automatiquement des informations sur le périphérique, telles que l’adresse MAC de vos périphériques, l’adresse IP, les informations de connexion sans fil, le type et la version du système d’exploitation, l’identificateur de notifications push, les fichiers de journaux et les informations sur le réseau mobile.
◦ Données d’utilisation : Pendant votre interaction avec nos Sites et Services, nous collectons automatiquement les données d’utilisation liées au visites, clics, téléchargements, messages envoyés/reçus, et d’autres utilisations de nos Sites et Services.
◦ Informations des journaux : Lorsque vous utilisez notre application, les journaux de l’application et des exceptions peuvent être mis à jour.
◦ Informations concernant votre emplacement : Nous pouvons collecter des informations sur votre géolocalisation précise ou non précise en temps réel lorsque vous utilisez nos Produits ou Services spécifiques, tels que les robots nettoyeurs ou les services de météo.

• Informations relatives aux Périphériques intelligents :
◦ Informations de base sur les Périphériques intelligents : Lorsque vous connectez vos Périphériques intelligents à nos Produits ou Services, nous pouvons collecter des informations de base sur les Périphériques intelligents tels que le nom du périphérique, Id de périphérique, le statut en ligne, le temps d’activation, la version du firmware et les informations de mise à jour.
◦ Informations rapportées par les périphériques intelligents : En fonction des différents Périphériques intelligents que vous décidez de connecter avec nos Produits ou Services, nous pouvons collecter différentes informations transmises par vos Périphériques intelligents. Par exemple, les trackers de poids ou de condition physique intelligents peuvent transmettre votre taille, poids, masse corporelle grasse (BFM), indice de masse corporelle (IMC) et la masse des muscles squelettiques (SMM) ; les caméras peuvent transmettre des images ou vidéos qu’elles ont enregistrées.

But et base légale du traitement des Données personnelles
Les buts pour lesquels nous pouvons traiter des informations à votre sujet sont les suivants :

• Vous fournir des Services : Nous traitons vos données de compte et de profil, les informations du périphérique, les données d’utilisation, les informations d’emplacement et les informations liées aux Périphériques intelligents pour vous fournir nos Produits et Services que vous avez demandés ou achetés. La base légale de ce traitement consiste à exécuter notre contrat avec vous selon nos conditions d’utilisation.
• Amélioration de nos Services : Nous traitons les informations de vos périphériques, les données d’utilisation et les informations liées au Périphériques intelligents pour nous assurer des fonctions et de la sécurité de nos Produits, afin de développer et d’améliorer nos Produits et Services, pour analyser l’efficacité de nos opérations et pour prévenir et retracer les utilisations frauduleuses ou inappropriées. La base légale de ce traitement consiste à exécuter notre contrat avec vous selon nos conditions d’utilisation.
• Communication non-marketing : Nous traitons vos données personnelles pour vous envoyer des informations importantes concernant les Services, les modifications de nos termes, conditions et politiques et/ou des informations administratives. De fait que ces informations peuvent être importantes, vous ne devriez pas vous désabonner de la réception de ces communications. La base légale de ce traitement consiste à exécuter notre contrat avec vous selon nos conditions d’utilisation.
• Communications de marketing : Nous pouvons traiter vos données personnelles pour vous fournir des supports de marketing et de promotion sur nos Produits et Services. Si nous le faisons, chaque communication que nous vous envoyons contiendra des instructions vous permettant de vous désabonner de la réception de communications futures de cette nature. La base légale pour ce traitement est votre consentement. De plus, si vous consentez à participer à notre loterie, nos concours ou autres promotions, nous pouvons utiliser vos données personnelles pour gérer ces activités.
• Personnalisation : Nous pouvons traiter vos données de compte et de profil, vos données d’utilisation, les informations sur le périphérique pour personnaliser le design du produit et pour vous fournir des services sur mesure pour vous, tels que les recommandations et l’affichage d’informations et publicités concernant des produits qui vous conviennent, et pour vous inviter à participer à des enquêtes concernant votre utilisation de nos Produits. La base légale pour ce traitement est votre consentement.
• Conformité légale : Nous pouvons traiter vos données personnelles lorsque nous le croyons nécessaire ou approprié : (a) pour nous conformer avec les lois et réglementations applicables ; (b) pour nous conformer au processus légal ; (c) pour répondre aux demandes des autorités publiques et gouvernementales (d) pour faire appliquer nos conditions générales ; (e) pour protéger nos opérations, l’entreprise et les systèmes ; (f) pour protéger nos droits, la confidentialité, la sécurité ou la propriété, et/ou celles de nos utilisateurs, y compris vous-même ; et (g) pour permettre de poursuivre les remèdes disponibles ou de limiter les dommages que nous pouvons subir.

Avec qui partageons-nous les Données personnelles ?
Chez Tuya, nous partageons les données personnelles uniquement de la manière dont nous vous avons informé.
Nous pouvons partager vos données personnelles avec les destinataires suivants :
• À nos prestataires de service tiers qui accomplissent certaines fonctions liées aux activités pour nous, telles que l’hébergement d’un site web, l’analyse des données, le paiement et le traitement des cartes de crédit, la fourniture d’infrastructures, les services informatiques, le service d’assistance aux clients, les services d’envoi d’e-mails et d’autres services similaires pour leur permettre de nous fournir des services.
• A nos clients et autres partenaires commerciaux qui vous fournissent, directement ou indirectement, vos Périphériques intelligents et/ou réseau et systèmes à l’aide desquels vous accédez à nos Sites et Services.
• A une société affiliée ou tiers dans le cas d’une réorganisation, d’une fusion, vente, coentreprise, cession, transfert ou autre acte d’aliénation de tout ou d’une portion de notre entreprise, de nos actifs ou de notre stock (notamment, sans limitation, en lien avec une faillite ou procédure similaire). Dans un tel cas, vous serez notifié par e-mail et/un avis bien visible sur notre site web de toute changement de propriété, nouveaux usages incompatibles de vos données personnelles, et choix que vous avez concernant vos informations personnelles.
• Si nous le croyons nécessaire ou approprié : (a) pour nous conformer avec les lois et réglementations applicables ; (b) pour nous conformer au processus légal ; (c) pour répondre aux demandes du public et des autorités gouvernementales (d) pour faire appliquer nos conditions générales ; (e) pour protéger nos opérations, l’entreprise et les systèmes ; (f) pour protéger nos droits, la confidentialité, la sécurité ou la propriété, et/ou celles de nos utilisateurs, y compris vous-même ; et (g) pour permettre de poursuivre les remèdes disponibles ou de limiter les dommages que nous pouvons subir.
• Aux filiales ou sociétés affiliées dans notre famille d’entreprises, afin de mener à bien les activités professionnelles régulières.

A l’exception des tiers décrits ci-dessus, aux tiers uniquement avec votre consentement.

Vos droits relatifs à vos Données personnelles

Nous respectons vos droits et votre contrôle sur vos données personnelles. Vous pouvez exercer l’un des droits suivants :
• Via le « Centre personnel – profil » dans nos Produits (pour la version du Produit version 3.2 et ultérieures)
• En nous envoyant un e-mail à privacy@tuya.com (pour une version du Produit avant 3.2)
Vous n’êtes pas obligé de payer des frais et nous nous efforçons de vous répondre dans les 30 jours. Si vous décidez de nous envoyer un e-mail, dans votre demande, veuillez mentionner clairement quelles informations vous aimeriez changer, si vous aimeriez faire supprimer vos informations personnelles de notre base de données ou autrement, dites-nous quelles limitations vous aimeriez placer sur l’utilisation de vos données personnelles. Veuillez noter que nous pouvons vous demander de vérifier votre identité avant de prendre des mesures relatives à votre demande, pour des raisons de sécurité.

Vous pouvez :
• Demander l’accès aux données personnelles que nous traitons à votre sujet ;
• Demander que nous corrigions les données personnelles inexactes ou incomplètes sur vous ;
• Demander la suppression de données personnelles sur vous ;
• Demander des restrictions, temporaires ou permanentes, sur notre traitement de certaines des données personnelles vous concernant ;
• Demander le transfert d’informations personnelles à vous-même ou un tiers lorsque nous traitons des données basées sur votre consentement ou un contrat avec vous, et lorsque notre traitement est automatisé ; et
• Vous désabonner ou objecter à notre utilisation de données personnelles vous concernant lorsque notre
utilisation est basée sur votre consentement ou vos intérêts légitimes.

Mesures de Protection de la Sécurité de l’Information
Nous utilisons des protections physiques, administratives et techniques commercialement raisonnables pour
préserver l’intégrité et la sécurité de vos données personnelles. Tuya prévoit diverses stratégies de sécurité
afin de garantir efficacement la sécurité des données et des périphériques. En ce qui concerne l’accès aux
périphériques, des algorithmes propriétaires de Tuya sont employés pour assurer un isolement des données,
l’authentification lors de l’accès, la demande d’autorisation. En ce qui concerne la communication de
données, les communications utilisant des algorithmes de sécurité et des protocoles de chiffrement des
transmissions et une transmission du chiffrage des informations de niveau commercial basée sur des clés
dynamiques sont prises en charge. Pour ce qui est du traitement des données, un filtrage strict des données
et un audit complet des données sont appliqués. Dans le cas du stockage de données, toutes les
informations confidentielles des utilisateurs sont chiffrées de manière sécurisée pour le stockage. Si vous
avez des raisons de croire que votre interaction avec nous n’est plus sécurisée (par exemple, si vous avez le
sentiment qu’un compte que vous avez chez nous a été compromis), vous devez immédiatement nous
notifier du problème via privacy@tuya.com.

Période de rétention des informations
Nous traitons vos données personnelles pour la période minimum nécessaire dans les buts définis dans la présente Notice de confidentialité, à moins que nous n’ayons une exigence légale spécifique pour conserver les données pendant une période de rétention plus longue. Nous déterminons la période de rétention appropriée en fonction de la quantité, de la nature et de la sensibilité de vos données personnelles, et une fois que la période de rétention prendra fin, nous détruirons vos données personnelles. Lorsque nous sommes incapables de le faire pour des raisons techniques, nous nous assurons que des mesures appropriées sont mises en place pour prévenir tout usage ultérieur de vos données personnelles.

Modifications de cette Notice
Nous pouvons mettre à jour cette Notice de confidentialité pour refléter tous les changements dans nos pratiques relatives aux informations. Si nous apportons des modifications importantes, nous vous notifierons par e-mail (envoi à l’adresse e-mail spécifié dans votre compte) ou au moyen d’une notice dans les applications mobiles avant que le changement devienne effectif. Nous vous encourageons à revoir périodiquement cette page pour obtenir les informations les plus récentes sur nos pratiques relatives à la confidentialité.

Application légale et juridiction
Cette politique est formulée conformément avec les lois de la République populaire de Chine et sera régie
par les lois de la République populaire de Chine.

Si vous avez des questions sur nos pratiques ou sur cette Notice de confidentialité, veuillez nous contacter
comme suit :
Tuya Inc.
Adresse de courrier postal : 75 E Santa Clara St, 6th Floor, San Jose, CA 95113 ou
5, 6, 7, 8 and 11th Floor, No. 3 Building, More Centre, 87 Gudun Road, Xihu District, HangZhou, Chine.
E-mail : privacy@tuya.com.